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Consumer Rights

The ADASBCC recognizes that each individual requesting assistance has the right to maintain his/her legal and human rights as a consumer in any ADASBCC funded agency. No policy or practice of this organization will compromise these basic rights.

Every consumer of the Alcohol & Drug Addiction Services System has the right to receive courteous, polite, and fair treatment.

Consumers have the right at all times to be treated with consideration and respect for their privacy, autonomy, and dignity.

Consumers have the right to obtain from their care provider, information necessary to give informed consent prior to the start of any medication and/or treatment.

Consumers have the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of any refusal of treatment.

Consumers have the right to every consideration of privacy concerning their care program. Case discussion, consultation, examination, and treatment are confidential and should be conducted discreetly. Those not directly involved in a consumer’s care, must have the permission of the client to be present.

Consumers have the right to confidentiality, as protected under State and Federal laws, including those under Federal confidentiality rules 42 CFR and those of the ADASBCC with regards to communications and personal identifying information, within the requirements of disclosure.

Consumers have the right to examine and receive explanation of any bill, regardless of the source of payment.

Consumers have the right to be informed in advance of the reason(s) for discontinuance of service provision, and to be involved in planning for the consequences of that event.

Consumers have the right to receive an explanation of the reason for the denial of service.

Consumers have the right not to be discriminated against in the provision of service(s) on the basis of religion, race, color, sex, national origin, lifestyle, physical or mental disability, status within the HIV/AIDS spectrum, developmental disability or inability to pay.

Consumers have the right to receive services in the least restrictive, feasible environment.

Consumers have the right of freedom from unnecessary or excessive medication, physical restraint or seclusion.

Consumers have the right to be informed and the right to refuse any unusual or hazardous treatment procedures.

Consumers have the right to be informed of one’s own condition.

Consumers have the right to be informed of available program services.

Consumers have the right to participate in the development, review and revision of one’s own individualized treatment plan and receive a copy of it.

Consumers have the right to be advised and the right to refuse observation by others and by techniques such as one-way vision mirrors, tape recorders, video recorders, television, movies or photographs.

Consumers have the right to consult with an independent treatment specialist or legal counsel at one’s own expense.

Consumers have the right to have access to one’s own client record in accordance with program procedures.

Consumers have the right to be informed of all client rights.

Consumers have the right to exercise one’s own rights without reprisal.

Consumers have the right to file a consumer appeal in accordance with program procedures.

Consumers have the right to have oral and written instructions concerning the procedure for filing a consumer appeal.

Revised 6/02

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